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FAQ

Product
(Stainless steel bottles)

Isn't it difficult to clean?

Maintenance is easy because both the main body and the lid are washable. For details on how to care, please refer to the instruction manual.
Instruction Manual MXV/MXP
Instruction Manual MCZ
Instruction Manual MTA

Can I fill it with isotonic drink?

Yes, but not for an extended time as isotonic drink contain salts that may corrode stainless steel, hence care should be taken immediately after use. Wash the inside of the bottle immediately with water when you have finish the drink to rinse off any salt content that may still be present in the bottle. After which, wash thoroughly when you reach home.

When I shake the bottle, it makes some noise like something light hitting something hard. I wonder if water leaks inside.

You do not need to worry because it is noise made by some metal foil touching and no bad effect on the functionality. They are contained in the bottle to make it more effective in terms of temperature keeping.

Product
(MXV Series)

I am concerned about the weight. How much is it?

Tiger bottles are Tiger's unique "Dream Gravity Bottle" that are both lightweight and easy to carry.

MXV-E035 MXV-E050 MXV-E060
Combination Capacity 11.83oz 16.90oz 20.28oz
Bottle body + One Push Lid Approx. Weight 0.36lb 0.45lb 0.50lb
Bottle body + Screw lid Approx. Weight 0.37lb 0.46lb 0.51lb
Bottle body + Straw Lid Approx. Weight - 0.51lb -
How big is the bottle?

Please refer to the comparison of 3 types (MXV-E035, MXV-E050, MXV-E060).

Unit: in W D H
MXV-E035 2.56 2.56 6.10
MXV-E050 2.56 2.56 8.07
MXV-E060 2.72 2.72 8.74
Does it create a loud sound when you place the bottle down?

Since the bottom of the tiger bottle is made of resin, it has cushioning properties and does not make a loud noise even when placed underneath. It also protects the floor from scratches and is not scratched, so it is highly evaluated in fitness studios.

What is the difference between these three types of lids?

They are " One Push Lid", " Screw Lid" and "Straw Lid".

MXP-A/E
Push to slide open &auto lock "one-push lid". You can drink quickly one-handed and it will lock automatically when you close the lid. It is leak proof so you can have a peace of mind when storing in your bag.

MXP-B/F
Screw lid comes with a strainer which prevent ice from gushing out when you drink ice beverage. When drinking hot drink, it will also helps in controlling the flow of liquid.

You can also purchase extra lid as they are interchangeable, so you can use them best to your needs with just one bottle.

MXP-G
* Only one size of 16.90oz/500 ml * Specialized in keeping cold.
It is designed to open the lid by pushing the button to release lock.
The straw made of stainless steel can be kept clean due to unlikeliness of getting dirty or smelly.

You can also purchase extra lid as they are interchangeable, so you can use them best to your needs with just one bottle.

How long does it stay hot or cold?

Tiger bottles reduces temperature change by employing vacuum insulation.

Those displayed in the following is the approximate numerical value.

MXV-E035 MXV-E050 MXV-E060
Bottle body + One Push Lid Heat retention
(1 hour)
Greater than 185°F Greater than 186°F Greater than 189°F
Heat retention
(6 hours)
Greater than 145°F Greater than 158°F Greater than 161°F
Cold retention
(6 hours)
Less than 49°F Less than 47°F Less than 47°F
Bottle body + Screw lid Heat retention
(1 hour)
Greater than 185°F Greater than 186°F Greater than 189°F
Heat retention
(6 hours)
Greater than 149°F Greater than 160°F Greater than 163℉
Cold retention
(6 hours)
Less than 49°F Less than 47°F Less than 47°F
Bottle body + Scraw lid Cold retention
(6 hours)
- Less than 47°F -

Please do not put hot food in the straw warmer as it is designed to keep cold.
*Please refer to our website and catalogue for more information and measurement methods.

Can I add dairy beverages, soda (carbonated drink), fruit juices, etc.?

No, never put dry ice or carbonated drinks as they will build up pressure in the sealed bottle. Also, please do not put milk, milk drink, fruit juice, soup etc. See the Instruction Manual for details.

Can this straw lid be used for a bottle size of 11.83oz (MXV-E035) or 20.28oz (MXV-E060)?

No. It is a special lid designed only for the standard size model of 16.90oz (MXV-E050), not corresponding to other models.It does not correspond to the Active Bottle (MCZ model).

Is the straw lid be used for both keeping cold and hot?

The straw lid is only for keeping cold. Please don’t put something hot inside.

Where are products produced in?

COO (Country of Origin) for MCZ series are below.

  • Stainless steel body and lid -> Made in Vietnam
  • Packing -> Made in China
When I shake the bottle, it makes some noise like something light hitting something hard. I wonder if water leaks inside.

You do not need to worry because it is noise made by some metal foil touching and no bad effect on the functionality. They are contained in the bottle to make it more effective in terms of temperature keeping.

Product
(MCZ Series)

I am concerned about the weight. How much is it?

Tiger bottles are designed to be light and easy to carry.

MCZ-D040 MCZ-D060 MCZ-D080
Combination Capacity 13.52oz 20.28oz 27.05oz
Bottle body + Handle Lid Approx. Weight 0.52lb 0.63lb 0.72lb
Bottle body + Cup lid Approx. Weight 0.61lb 0.72lb 0.81lb
How big is the bottle?

Please refer to the comparison of 3 types (MCZ-D040, MCZ-D060, MCZ-D080).

Unit: in W D H
MCZ-D040 3.07 3.07 5.39
MCZ-D060 3.07 3.07 7.32
MCZ-D080 3.07 3.07 9.25
What is the difference between these two types of lids?

They are “Handle lid” and “Cup lid”.
MCZ-E001: Handle lid is easy to handle and good for occasions such as sports and outdoors.
MCZ-F001: Cup lid is a good company for you at home when you relax over a cup of drink.

How long does it stay hot or cold?

It can surely keep warmth and coldness with the vacuum insulation effect (please see below for the estimated values).

MCZ-D040 MCZ-D060 MCZ-D080
Bottle body + Handle Lid Heat retention
(1 hour)
Greater than 183°F Greater than 185°F Greater than 186°F
Heat retention
(6 hours)
Greater than 141°F Greater than 152°F Greater than 161°F
Cold retention
(6 hours)
Less than 50°F Less than 49°F Less than 47°F
Bottle body + Cup lid Heat retention
(1 hour)
Greater than 181°F Greater than 186°F Greater than 189°F
Heat retention
(6 hours)
Greater than 145°F Greater than 160°F Greater than 167℉
Cold retention
(6 hours)
Less than 49°F Less than 47°F Less than 44°F

* Please refer to our website and catalogue for more information on measurement methods and details.

How big is the bottle?

Please refer to the comparison between MXV type and MCZ type.

Caliber


Bottom


Height

Can I add dairy beverages, soda (carbonated drink), fruit juices, etc.?

No, never put dry ice or carbonated drinks as they will build up pressure in the sealed bottle. Also, please do not put milk, milk drink, fruit juice, soup etc. See the Instruction Manual for details.

Where are products produced in?

COO (Country of Origin) for MCZ series are below.
Stainless steel body, lid and Gasket -> Made in Vietnam

What is super clean processing?

The inside of the bottle is smooth and shiny as a result of this processing. It is easy to wash and keep the inside of the bottle clean, thus no smell.

Is it possible to use the lid for other bottles?

No. Not possible to use it for other bottles.
Handle lid (MCZ-E model) and Cup lid (MCZ-F model) can be used only for bottles of MCZ-D model.

Product
(MTA Series)

I am concerned about the weight. How much is it?

Tiger bottles are designed to be light and easy to carry.

MTA-C050 MTA-C080 MTA-C120 MTA-C150
Combination Capacity 16.9oz 27.1oz 40.6oz 50.7oz
Bottle body Approx. Weight 0.37lb 0.60lb 0.79lb 0.88lb
Lid Approx. Weight 0.24lb 0.24lb 0.24lb 0.24lb
Boot (MTA-C050&C080) Approx. Weight 0.09lb 0.09lb - -
Boot (MTA-C120&C150) Approx. Weight - - 0.15lb 0.15lb
How big is the bottle?

Please refer to the comparison of 4 types (MTA-C050, MTA-C080, MTA-C120, MTA-C150).

Unit: in W D H
MTA-C050 2.91 2.91 6.93
MTA-C080 2.91 2.91 10.12
MTA-C120 3.58 3.58 10.00
MTA-C150 3.58 3.58 12.05

PLEASE ALSO REFER TO THE COMPARISON BETWEEN THE MXV AND MCZ MODELS.
*From left to right: 16.9 oz PET bottle, MTA-C050 model, MCZ-D060 model, MXV-E060 model.

How long does it stay hot or cold?

Do not add hot drinks as they may cause scalding when drunk directly from the bottle.
The following are approximate values.

Cold retention (6 hours)*.
MTA-C050 Less than 47°F
MTA-C080 Less than 44°F
MTA-C120 Less than 44°F
MTA-C150 Less than 42°F

Cold retention has been calculated under the condition of adding cold water at 39°F±2°F and leaving it in a room temperature of 68°F±4°F for 6 hours.

Can I add dairy drinks, fruit juices, soup, etc.?

Never add dry ice. Also, do not add milk, milk drinks, fruit juices or soup. For more information, see the operating instructions.
The Vacuum Insulated Food Jar is recommended for carrying soups.

What is the country of production?

The MTA-C, D and E models are manufactured in the following countries.
- MTA-C (vacuum insulated carbonated bottles BOTTLES), MTA-D (carbonation lid units *excluding the straps and gasket): made in Vietnam
- MTA-E (Bottle Boots), MTA-D (straps and gasket): made in China

What is Super Clean Plus Treatment?

Smooth, shiny finish on the bottle's inner surface. It is resistant to stains and odors and is easy to care with a quick wash. In addition, the bottle's inner surface is less uneven, which reduces carbonation.
*Care should be taken after use, for example by rinsing with water immediately.

Can alcohol be added?

Alcoholic beverages can be filled, but must comply with national and local laws and regulations. However, it cannot be filled with fruit and other pulpy or dairy-based beverages.
Also, please clean the container immediately after use.

Does increased internal pressure mean that carbonation is lost if the carbonation is strong?

Commercially available strong carbonic acid will not activate the safety valve. The safety valve may be triggered if the temperature rises significantly and the pressure increases abnormally, e.g. if the car is left in the car in mid-summer.

Can all carbonated drinks be filled?

Fruit and other fruit pulp and dairy-based carbonated drinks cannot be added.
Please clean immediately after use.

Does carbonated drinks or beer spill over?

A carbon dioxide venting mechanism is used to prevent spills.
However, as beer tends to foam easily, there is a risk of bubbles blowing out when pouring into bottles or opened immediately after carrying.

Can I fill carbonated drinks in general Vacuum Insulated Bottles?

Filling a standard Vacuum Insulated Bottle with carbonic acid is dangerous as it increases the internal pressure of the bottles and the lid may not open, causing the contents to burst out, or bottle parts to break and scatter.
Our operating instructions state that this should never be done.

Can the carbonated bottle unit be used with other bottles?

Cannot be used.
The carbonation shear unit (MTA-D001) is a shear for use exclusively with the vacuum-insulated carbonated customizable bottles (MTA-C model).

Can the Bottle Boots be used with other bottles?

It can also be used with the MTA-C models sold on this website and the MTA-T vacuum-insulated carbonated bottles.
The MTA-E001 is compatible with the 16.9oz and 27.1oz sizes, and the MTA-E002 with the 40.6oz and 50.7oz sizes. Stainless Steel Bottles. Please note that the corresponding Bottle Boots part differs depending on the bottle size.
*MTA-T models are not available on this website.

Product (antibacterial screens)

I heard that the lid is produced in a special way to make it antibacterial. How does it work?

It is expected to suppress propagation of bacteria.

Which parts of the lid are antibacterial?

The exact parts of the lid which are antibacterial are as follows:

  • MXP-A/E (Onepush Lid) -> Lid (excluding buttons), Spout
  • MXP-B/F (Screw Lid) -> Lid, Cap base, Inner cap
  • MXP-G001 (Straw Lid) -> Lid cap, Inner cap, Lid body
  • MCZ-E001 (Handle Lid) -> Handle, Lid, Spout
  • MCZ-F001 (Cup Lid) -> Cup, Inner stopper (excluding Close button)
  • MTA-D001 (Carbonated model lid Unit) -> Lid, Lid-strap

The MTA-C compatible Bottle Boots are also available with an antibacterial finish.

  • MTA-E001, 002 (Bottle Boots - Kneaded into the silicon rubber) 

What is the processing method?
  • MCZ-F001 Cup Outer Surface -> Painting
  • MTA-D001 STRAP, MTA-E001/002 -> Kneaded into the silicon rubber
  • Other than above -> Kneaded into plastic (polypropylene)
What kind of antimicrobial agent is used?

Silver-based antimicrobial agent is used.

Which organization do you ask for its testing?

Other than MTA type: KAKEN Test Center
MTA type: BOKEN Quality Evaluation Institute

Please tell us the test result.

The antimicrobial property was 2.0 or above (99% suppressed after 24 hours).

TIGER FOREST
ABOUT REGISTRATION TO TIGER FOREST

I was prompted the membership registration screen for TIGER FOREST. However, can I purchase without registering?

Yes, you can purchase without registering the membership. However, we encourage you to join as a member as there are perks as a member and one of them is that you can track your order history easier.

What is TIGER FOREST?

This is a web-site for members operated by the Tiger Corporation, started in 2020. For details, "Become a TIGER FOREST member".

I am experiencing problems with registration online.

Please check the following site.
If that doesn't work, please contact us .

  • Please create a password that is at least ten characters long, consisting of uppercase and lowercase letters and at least one numeric character and one special character.
  • Please make sure that you enter your e-mail address in half size of alphanumeric characters.
  • Check that you are operating in the recommended environment.
  • If you are unable to register, please let us know the details of the error, such as an error message, the type of browser you are using, and the model of your smartphone.
What is the recommended environment for the membership registration site?

Currently, these are the browser versions as listed.

  • As of April 2020

For smartphone:

  • Safari latest version of iOS11 or higher
  • Standard browser of Android 5.0 or higher

For CPU or Laptop:

  • Microsoft Internet Explorer 11.0 or higher
  • Firefox latest version
  • Google Chrome latest version
  • Safari latest version
  • Microsoft Edge latest version

Change and/or cancellation of member information

Where can I change my registered email address?

You can change your membership details on the Change Membership page.

URL: https://www.tiger-forest.com/user/edit

I forgot my password. How do I request for a new one?

On the login screen, click the word "Forgot your password?", enter your registered e-mail address in the input form to "Reset password", and click the [Send] button.

Alternatively, please open the "Reset Password" page below.
URL: https://www.tiger-forest.com/password-reminder

An email will be sent to the registered address with the URL to reissue password. Click on the URL in the email to complete the procedure.

Can I change or add a registered address?

Yes, you can. The registered address can be changed or newly added from your my page>your address .When multiple addresses are registered, the default address will be displayed first. You can change the default address with "Set this address as default". However, all registered addresses can be selected as destination address.

However, please note that it is not possible to change the delivery address once the order has been placed.

How do I stop receiving mailers through emails?

Please apply from the "unsubscribe" link in the footer of the mailer received.
Or, from your User Profile page, please change the setting of mailer delivery to "Do not receive".

* Emails for order completion and shipment completion will be sent to you if you do not wish to receive an e-mail magazine.

Where can I cancel my membership?

From your User Profile page, you can cancel your registration by pressing the "Unsubscribe" button. After canceling the registration, all your personal information will be completely deleted and your past order history will be lost. Please note that it cannot be revived later.

PAYMENT AND/OR ORDER

What types of payment methods are available?

You can choose to pay by credit card or Shoppay.

Is invoice issued?

Yes, you can obtain a receipt. Simply log in to your my page, click Order History, find your order, and click View Order. Finally, select Print Receipt.

I've completed my order, but I haven't received the order confirmation email.

If you do not receive the email, please check your spam folder or check your receiving settings so that you can receive emails from [ @tigerbottles.com ].
If you are a registered member of Tiger Bottle (web-site), you can check the order history in your my page.

If you would like to resend the "Order Completion Email", please let us know via the inquiry form.

How to use the coupons

I have not yet received the coupon code.

Please check your junk mail folder.
If you don’t find it there, please contact us.

Please tell me how to use the coupon.

You can use it within the Tiger Bottle Website.
After clicking “To take the purchase procedure”, enter the coupon code in the screen where the delivery destination address is to be written. And press “Apply”.

Can I use it many times?

The coupon is valid only once per order.

Does the coupon have an expiration date?

It differs depending upon the coupon type. Please confirm the e mail in which the coupon code is written.

Can the coupon be used for any product?

Yes, the coupon can be used for any product in our site.

I have lost my coupon!

Please be advised that we cannot issue a coupon once again.

Delivery

Where is the delivery company? Also, can I specify one?

It will be shipped by UPS.
Please understand that you cannot specify the delivery service to be used.

Can I specify the delivery date?

We do not accept delivery date specification.

If I missed the delivery, can you send it again?

We are sorry for this inconvenience, but please arrange for another appointment with delivery company with the "absence notice" note from the delivery company.
We do not accept reshipment of products that have been out of the delivery company's custody period due to long absence.

I want to send the same product to two places.

We cannot deliver to two places in one order. Sorry for your inconvenience, please order separately again.

I want to change the shipping address of the ordered product.

We will accept it only before starting the product shipping is in progress. Please contact us from the inquiry form.

Please note that you cannot change the shipping address if it has already been shipped. In that case, you will be notified of your tracking number, so please contact the shipping company yourself.

CANCELLATION, RETURN OR EXCHANGE OF PRODUCTS

Can I change or cancel my order?

The cancellation and change of your order cannot be accepted after confirming your order.

Can I return or exchange the products received?

If the product is defective, please contact us within 30 days of delivery and return the product to the address indicated on the delivery receipt with payment on delivery.

For more details, please refer to the Return & Cancellation Policy.

REVIEW

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